Simple to join. Simple to leave.

1. Cancel automatic renewal at any time

Open My membership, choose “Manage billing”, and cancel in the Stripe billing portal. You can also email support@ladiesspeakenglish.com from your account email.

Cancellation switches off the next renewal. Your membership and booking access continue until the end of the period already paid for, unless you ask us to end access sooner as part of a cooling-off cancellation. We recommend cancelling at least 24 hours before the renewal date to allow processing time.

2. Fourteen-day statutory cancellation period

If you are a UK consumer buying online, you normally have 14 days after the contract is made to cancel without giving a reason. At checkout we may ask you to expressly request that the service begins during that period.

If you asked us to begin during the cancellation period and then cancel, we may deduct a proportionate amount for the service supplied up to cancellation. The right can end after the service has been fully performed where the law permits and you gave the required request and acknowledgement. Paid access normally ends when cancellation is processed.

3. Renewals and exceptional refunds

A renewal charge is normally non-refundable because the monthly cohort place and member materials are reserved from the renewal date. Cancelling stops the next renewal and does not normally create a refund for an unused part of the current billing period.

Contact us promptly about duplicate or unauthorised charges, a billing error, or exceptional circumstances. We will investigate fairly and always provide any refund, repeat performance, or price reduction required by law.

4. Cancelled events and service problems

If we cancel or materially reschedule a live circle, we will offer a reasonable replacement where available. If a material part of the paid service cannot be provided or repeated, we will offer an appropriate repeat performance, credit, price reduction, or proportionate refund.

A missed member session is not normally refundable because the place remains reserved in a cohort of no more than six. The weekly materials and synthesis remain available. This does not affect remedies required when the service itself was not supplied with reasonable care and skill.

A local internet, device, microphone, camera, or scheduling problem on the member’s side does not normally create a refund. Tell support promptly if the platform or joining link failed so we can investigate and provide a fair remedy.

5. How refunds are paid

Send the request from your account email and include the charge date, plan, and reason where relevant. Do not send card details. We may ask for enough information to identify the Stripe payment and protect the account.

Approved refunds are returned to the original payment method through Stripe. We aim to initiate them within five business days. Your bank or card provider may take a further five to ten business days to display the credit. Currency conversion or bank charges outside our control may affect the amount shown by your bank.

6. Model cancellation form

You may copy and email the following: “To DIGITAL GLOBAL SOLUTIONS LLP: I give notice that I cancel my contract for a LADIES SPEAK monthly membership. Account email: [email]. Order date: [date]. Name: [name]. Date of notice: [date].” A reason is not required for a cooling-off cancellation.

Send the notice to support@ladiesspeakenglish.com. A cancellation is effective when it is sent, subject to verification that it came from the member or an authorised representative.

7. Statutory rights

Nothing in this policy excludes your right to services performed with reasonable care and skill, or any mandatory right to repeat performance, a price reduction, cancellation, or refund. If this policy gives you a better remedy than the minimum required by law, we will honour this policy.

Contact

Questions, privacy requests, cancellation notices, refund requests, and complaints can be sent to support@ladiesspeakenglish.com. Please include the email address used for your account.