Simple to join. Simple to leave.

1. Cancel automatic renewal at any time

Open My membership, choose “Manage billing”, and cancel in the Stripe billing portal. You can also email support@ladiesspeakenglish.com from your account email.

Cancellation switches off the next renewal. Your membership and booking access continue until the end of the period already paid for, unless you ask us to end access sooner as part of a cooling-off cancellation. We recommend cancelling at least 24 hours before the renewal date to allow processing time.

2. Fourteen-day initial-purchase promise

You may cancel your first paid membership purchase within 14 days after the contract is made, without giving a reason. As a straightforward customer promise, we will refund the full initial membership charge when your request reaches us within that period, even if you have started using the membership.

We normally end paid access when we process the refund. This promise is in addition to, and does not reduce, any statutory cooling-off or consumer rights that apply to you.

3. Accidental renewal

If a membership renews unintentionally, contact us within seven days after the renewal charge. We will refund that renewal if no paid event has been attended and no material member benefit has been used since renewal. We may still make a fair exception where illness, bereavement, technical failure, or another compelling circumstance prevented an earlier request.

After seven days, cancelling renewal does not normally create a refund for the unused part of a billing period, but we will always provide any refund or price reduction required by law.

4. Cancelled events and service problems

If we cancel or materially reschedule an event, your seat is released and your free visit is not used. Paid members may choose a reasonable replacement where available. If a material part of the paid service cannot be provided or repeated, we will offer an appropriate repeat performance, credit, price reduction, or proportionate refund.

A local internet, device, microphone, camera, or scheduling problem on the member’s side does not normally create a refund. Tell support promptly if the platform or joining link failed so we can investigate and provide a fair remedy.

5. How refunds are paid

Send the request from your account email and include the charge date, plan, and reason where relevant. Do not send card details. We may ask for enough information to identify the Stripe payment and protect the account.

Approved refunds are returned to the original payment method through Stripe. We aim to initiate them within five business days. Your bank or card provider may take a further five to ten business days to display the credit. Currency conversion or bank charges outside our control may affect the amount shown by your bank.

6. Model cancellation form

You may copy and email the following: “To DIGITAL GLOBAL SOLUTIONS LLP: I give notice that I cancel my contract for a Ladies Speak English membership. Account email: [email]. Plan: [one, three, or six months]. Order date: [date]. Name: [name]. Date of notice: [date].” A reason is not required for a cooling-off cancellation.

Send the notice to support@ladiesspeakenglish.com. A cancellation is effective when it is sent, subject to verification that it came from the member or an authorised representative.

7. Statutory rights

Nothing in this policy excludes your right to services performed with reasonable care and skill, or any mandatory right to repeat performance, a price reduction, cancellation, or refund. If this policy gives you a better remedy than the minimum required by law, we will honour this policy.

Contact

Questions, privacy requests, cancellation notices, refund requests, and complaints can be sent to support@ladiesspeakenglish.com. Please include the email address used for your account.