Clear terms for a respectful club.

1. Who we are and how the contract works

Ladies Speak English is a trading name of DIGITAL GLOBAL SOLUTIONS LLP. Our legal details appear above. You can contact us at support@ladiesspeakenglish.com.

These Terms, our Privacy Policy, Refund & Cancellation Policy, Cookie Notice, and Community Rules apply to the service. If you buy a membership, the checkout summary and payment confirmation also form part of the contract.

2. Eligibility and accounts

You must be at least 18 years old and join as a woman. You must provide accurate information, keep your sign-in method secure, and promptly tell us about suspected unauthorised access. Accounts are personal and cannot be sold, shared, or transferred.

One person must not create multiple accounts to bypass application, cohort, payment, or safety controls. We may ask for reasonable information to protect the community or verify eligibility, but we do not normally require identity documents at registration.

3. Application, cohorts and membership

The circle begins at approximate CEFR level A2. We use a short placement check and an application voice note to assess conversational fit and build balanced groups. An application does not guarantee a place. We may offer a waitlist when a suitable cohort is full.

The monthly membership costs €39 and renews each month until you cancel. Before payment, we show the total charge, billing period, applicable tax where relevant, and when the next payment is due. Payment is requested only after an application is approved and a cohort place is available.

Membership includes one dedicated Sunday cohort, weekly live sessions, curated materials, private voice reflections and the Telegram community. A cohort place is personal and subject to the conduct rules. Exact meeting arrangements are shared privately.

4. Payments and automatic renewal

Stripe processes payments. We do not receive or store your full card number. You authorise Stripe to charge the selected amount and applicable taxes on each renewal date until renewal is cancelled.

If a payment fails, we may retry it through Stripe and temporarily pause new bookings. You remain responsible for charges validly incurred before cancellation. We will give reasonable advance notice of a material price or renewal change and obtain further consent where the law requires it.

5. Cancelling renewal and refunds

You can cancel automatic renewal at any time from My membership by opening the Stripe billing portal, or by emailing support. Online cancellation is designed to be no harder than joining. Cancellation normally takes effect at the end of the paid period, so you keep access until then and are not charged again.

Consumers may have a statutory 14-day cancellation right and rights when a service is not provided with reasonable care and skill. If you expressly ask us to begin during the cancellation period, a proportionate charge may be due for service already supplied. The process and event remedies are set out in the Refund & Cancellation Policy. Nothing in these Terms excludes mandatory consumer rights.

6. Events and video rooms

Circle dates, topics, and joining arrangements may occasionally change. A private joining link may be shown only shortly before a session. You must not share it or admit another person using your account.

Because each place is reserved in a dedicated cohort of no more than six, a missed member session is not normally refundable. Materials and the post-session synthesis remain available. If we cancel or materially reschedule a session, the remedies in our Refund & Cancellation Policy apply.

You need a suitable device, internet connection, camera, and microphone. Third-party video providers may have their own terms. If we cancel or materially reschedule an event, we will release affected bookings, give reasonable notice, and offer an appropriate replacement, credit, or refund where required.

7. Conduct, moderation, and recordings

You must follow the Community Rules. Harassment, discrimination, threats, sexual content, unauthorised recording, privacy violations, unsolicited selling, disruption, and repeated unwanted contact are prohibited.

Ordinary conversations are not recorded by us. You must not record, screenshot, transcribe, or publish another participant without clear permission. Any separately announced recorded session requires an explicit consent choice.

We may investigate reports and proportionately warn, restrict, suspend, or close an account where reasonably necessary for safety, fraud prevention, legal compliance, or a material breach. Unless doing so would create a safety or legal risk, we will explain the reason and allow you to ask for a review.

8. Intellectual property

The site, branding, event formats, copy, illustrations, and materials supplied by us are owned by or licensed to DIGITAL GLOBAL SOLUTIONS LLP. We give you a personal, limited, non-transferable right to use them for your own participation. You must not reproduce, sell, scrape, or commercially exploit them without written permission.

You keep ownership of content you submit. You give us a limited licence to host, display, and process it only as needed to operate, secure, and moderate the service. You confirm that you have the right to submit that content.

9. Service standards and liability

We provide the service with reasonable care and skill. Temporary interruption may occur because of maintenance, security incidents, internet problems, host availability, or third-party platforms. We will take reasonable steps to restore service and provide remedies required by law.

Ladies Speak English provides conversation practice and community, not accredited teaching, professional advice, employment placement, or a guaranteed fluency, examination, job, or relationship outcome.

Nothing excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your mandatory consumer rights. Subject to that, neither party is responsible for losses that were not reasonably foreseeable when the contract was made. You do not waive rights merely because another term says otherwise.

10. Ending an account or the service

You can request account deletion from your profile after cancelling active renewal. We may end the service or a feature on reasonable notice. If we end a paid service before the end of your paid period for reasons unrelated to your breach, we will provide a proportionate refund for the unavailable period.

If we close an account for a serious or repeated breach, access may end immediately. Any refund will depend on the circumstances and mandatory law. Payment, privacy, intellectual property, dispute, and liability provisions continue where their nature requires it.

11. Changes, complaints, and governing law

We may update these Terms for legal, safety, or service reasons. Material changes will be notified reasonably in advance and will not retroactively remove rights already earned. The date at the top identifies the applicable version.

Please send complaints to support first so we can try to resolve them promptly. These Terms are governed by the law of England and Wales. Courts of England and Wales have jurisdiction, but if you are a consumer elsewhere you keep any mandatory protections and right to bring proceedings available where you live.

Contact

Questions, privacy requests, cancellation notices, refund requests, and complaints can be sent to support@ladiesspeakenglish.com. Please include the email address used for your account.